How to Use the Medici App for Telemedicine Consultations

The Heaven at Home team will be available for virtual visits for clients who need help keeping their senior pet more comfortable.

We want to continue to care for you during the COVID-19 pandemic and beyond. To respect your safety and the safety of those around you, we are offering virtual appointments for Hospice Consultations, monitoring Hospice clients, and to perform Quality of Life Assessments. Heaven at Home has chosen Medici to care for our patients from the comfort and safety of wherever they are.

Please follow these instructions to prepare for a Telemedicine Consultation.

1. Download the Medici Patient app for iOS or Android:

2. Complete your information to register in the app.

3. Once you are in the app, go to the section titled “Connect with your doctor” and select “Add an activation code.”

4. To connect with a member of our team, enter our practice code to reach our front office staff who will schedule you:  7DOXXAIREV

5. You are ready to go! You can message our team in the app. If you wish to schedule a virtual appointment, call our office to set up an appointment or set it up through the Video Visit button or simply select the Video Visit option on our Request Appointment form.

If you need help with the Medici app, visit:

Compassionate home care for your companions!
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