Heaven at Home’s COVID-19 Protocols:
In light of the recent COVID-19 pandemic, we have made some changes to our protocols to protect our clients as well as our doctors and staff, so that we can continue to help pets pass peacefully and comfortably at home. We are following CDC, IAAHPC, and AVMA guidelines.
- Our doctors will continue to help families say goodbye at home, either outdoors or in a garage or similar light traffic enclosure that can accommodate the 6-foot distance recommendation. We can also help you say goodbye inside your home. We request that the space you choose be in an area that can be well-ventilated by opening doors and windows.
- We ask that everyone present wear a mask if we help you say goodbye indoors or, if we help you say goodbye outside, please have a mask with you and be prepared to put it on if the doctor requests.
- We ask all that will be present to please wash their hands just before the doctor arrives.
- Our doctor will try to maintain a 6-foot distance from you and your family as much as possible, both for your protection and for hers. You may be asked to step away from your pet while she gives the initial sedative injection and then can return to be with them as they drift off to sleep. You may be asked to step away again while she places an IV catheter and gives the second injection, then return to be with them as they pass peacefully. If you would like some time with your pet without your mask, please discuss this with the doctor before the appointment begins and she can let you know if that will be possible.
- When scheduling, please inform our staff if you or anyone in the home, is sick, experiencing symptoms, or have been exposed to the virus or other illness.
- Our doctors will follow disinfectant protocols for themselves and their equipment, including disinfecting their supplies and stretchers, after each appointment. They will, as always, use fresh blankets for each pet.
Hospice and Quality of Life Assessments NOW BY VIDEO
- We are offering Quality of Life and Hospice consultations by telemedicine (video-call). We have started to offer at-home Hospice consultations again. These home consultations will primarily be conducted outside. We ask all to wear a mask for the indoor portion of our visit.