UPDATE: Hospice and Quality of Life Assessments NOW AVAILABLE BY VIDEO
- Our doctors are not currently visiting homes for hospice consultations, but we are now offering telemedicine visits with our doctors as an alternative. Call (616) 498-1316 to schedule your appointment. You may also, using your mobile phone, DOWNLOAD THE MEDICI APP here (opens in a new window.)
- Once you’ve registered on the APP, please enter THIS code to connect to Dr. Amy Hoss and the Heaven at Home Team: EWEKZRVSAS
UPDATE: Heaven at Home’s COVID-19 Protocols for Home Euthanasia Visits:
In light of the recent COVID-19 pandemic, we have made some changes to our protocols to protect our clients as well as our doctors and staff, so that we can continue to help pets pass peacefully and comfortably at home. We are following CDC, IAAHCP, and AVMA guidelines.
- Our doctors will continue to help families say goodbye at home, either outdoors or in a garage or similar light traffic enclosure that can accommodate the 6-foot distance recommendation. We are attempting to avoid indoor exposure for the safety of our staff and your household.
- Only immediate family, up to 2 people, can attend the appointment but no children under 10 years old may be present. All other family members or friends may attend via Skype, FaceTime, or other technology.
- We ask all that will be present to please wash their hands just before the doctor arrives.
- Our doctor will maintain a 6-foot distance from you and your family at all times, both for your protection and for hers. You will be asked to step away from your pet while she gives the initial sedative injection, then you may return as they drift off to sleep. You will be asked to step away again while she places an IV catheter and gives the second injection, then you may return as they pass peacefully.
- When scheduling, please inform our staff if you or anyone in the home, is sick, experiencing symptoms, or have been exposed to the virus or other illness.
- We are taking payment over the phone by credit card when you call to schedule. Please let us know if this is not an option for you.
- Our doctors will go over the consent form with you when they arrive and ask for your verbal consent to proceed, as well as confirm your aftercare wishes for your pet.
- We are only able to accept favorite blankets or toys to accompany the pet to cremation if your pet is contained in a body care bag, which is available for purchase. Please ask for more information when scheduling.
- Our doctors will follow disinfectant protocols for themselves and their equipment, including disinfecting their supplies and stretchers, after each appointment. They will, as always, use fresh blankets for each pet.
- Unfortunately, our doctors will be unable to offer hugs of comfort to our clients during their visit. Please know that this is actually one of the hardest adjustments for our doctors, as they desperately want to comfort you during this heart-wrenching time.

Are you confused by reports that grain-free and exotic dog food ingredients may be causing an increased number of dogs to die prematurely of “DCM” (dilated cardiomyopathy)? The stakes are high in the $30 billion petfood market where boutique producers are pitted against mounting evidence from the FDA. It’s hard for pet parents to cut through the spin to get the facts.
Pet parents are faced with tough choices when spring wanderlust strikes. Senior dogs and cats truly require more monitoring with advanced age.
Like their human counterparts, companion animals share an increased death rate during the holidays. Many pet parents face the winter months in mourning.
Making the decision to euthanize a pet is the hardest thing a pet parent has to do. However, deferring or avoiding the decision can allow a degree of suffering that no one would deliberately wish on their loyal companion. Natural death is rarely humane. But how do you know when the kindest act you can offer is to plan to say goodbye? How do you know when your beloved companion is ready to cross the “Rainbow Bridge”?
Nine years ago, a mere 30 veterinarians gathered to discuss ways to help bring comfort to aging pets and help pet parents know when it’s time to say goodbye. That was the dawning of the International Association for Animal Hospice and Palliative Care (IAAHPC). Earlier this month, ten times that number gathered in Chicago to learn about trends in the emerging field.
It’s a tough subject, but our companion animals age faster than we do. It’s hard to see them suffer, and even harder to imagine life without them. What if in their final chapter you could reduce their pain? What if, when the time was right, they could end their life story in the comfort of their favorite place, with the people they love?
Pain Management Approach for Senior Companion Animals: